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FAE Manager2 s2 M9 s) M' |
公 司：Worlding leading MEMS Gyro company6 Z& }; Q5 b; H' z) C6 }
工作地点：上海
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. m5 ?: H% c. x# p( I) K1 SJob Description
6 [" E, `9 y2 J2 B# h- uThis position be responsible for providing best-in-class pre- and post-sales coordination and support to tier-one customers and the international sales and field apps engineering teams to ensure total customer satisfaction.; f* R7 ^+ g" @0 _; C9 u/ R
N! `7 V/ |$ D' u4 j. HResponsibility: 4 N( }; ^9 D/ _
· Coordinate with sales and FAE teams to communicate directly with customers to manage expectations and ensure commitments$ \ F) c! z" {! d2 @+ t+ p5 b
· Work with engineering and product marketing to clarify roadmap and define deliverables to support the customer and sales teams.4 v+ m0 { ~% m2 B( W0 G
· Work closely with technical teams to resolve technical issues.
% Q0 u9 S6 q9 `- `· Work with operations to define customer specific supply chain communication and solutions & Z$ G3 M" O/ T( x' o+ l" M
· Assist support in defining priority of open customer cases
' E8 _; E. t* G' O2 Q· Work to assign necessary and appropriate resources to deliver on customer projects
# i, |* | k3 R2 v. t0 a* D! ]· Translate customer requirements into specific tasks for all functional areas and proactively capture, track and drive all issues to closure
& Q p* W$ i% w; m9 D· Communicate issue status to customer and all relevant internal teams. Regularly communicate customer status and key issues to management.
( `# t- E7 q% l8 c, c; l· Correctly represent the urgency of issues and escalate issues appropriately
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Desired Skills & Experience * R' b% H) l7 ?1 b4 `- o
· Minimum B.S. (M.S. preferred) in electrical engineering or other related engineering field is required or equivalent work background and experience
7 G! E' M, S$ r" U( O* s0 E) x! A· 5+ years proven history of System Products (software and hardware) related to Consumer Devices
8 C, M7 Y' T; ~4 G3 M) R· Familiarity with analog and mixed signal devices
% n; r4 ]& H" P9 x8 g8 {· 7+ years'' experience as a Field Application Engineer for a semiconductor company. |
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發表於 2013-11-29 13:35:49
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