|
Services Technical Support/ d. H7 ?& G$ H1 b% T) c7 S
公 司:A global PC leading enterprise
9 ~$ N4 B$ A5 t# {9 u6 d S, _工作地点:深圳
( H9 n( c0 K( J7 _
+ L! o* s+ L- GResponsibility
, S% v( w& X3 Y. D- T1 D 1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary; p0 d, z( ~ o4 R
2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.. R2 b2 L+ m/ A
3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
5 k! F7 X% P) L$ k 4 Involve some AP service projects, guide region technical skills owner and give technical advice
+ A8 c- ^& _7 s1 x- A) @6 | 5 On-site support when in emergency
: f7 Z2 T2 g/ t( n% H) A
; n0 h7 X: e' l- I( x# h' @* I9 iRequirement K8 S9 ~/ v, F, p
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
# {2 H0 h P& x5 g4 G4 `1 K9 } 2 Fluent listening/speaking/reading capability in English
9 T' T! ^. b" {; t* Z 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly; c: t* V+ q) Y( D7 ^/ W5 u
4 Be familiar with Windows OS, to know Linux is preferred
/ M6 W( s+ |7 ?0 Z( ]; L3 N+ ^ 5 Basic Network technology, CCNA/CCNP is preferred |
|