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Services Technical Support
3 Z2 h* l! t* Q, Q& O公 司:A global PC leading enterprise
0 [8 n! w, S2 \# F( b3 e工作地点:深圳
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* B2 h# O# v! s h: e- e+ S- VResponsibility : c, H& c" f/ n& Q
1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
! f! H1 T/ z1 f: ] 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.
- C! @. i0 @0 q# D( h: X1 ~- R4 O9 H 3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training * r" n: o, A# q9 y- x, V
4 Involve some AP service projects, guide region technical skills owner and give technical advice
* R0 T3 B: l- q' d7 W( V% b) F0 w2 f 5 On-site support when in emergency4 ], ^* Z. j5 [) `7 r; q
5 j4 W8 M. V+ f" O$ P$ LRequirement . c& w$ _5 _5 K9 {% G) [( \: X
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
# ^4 a3 ^5 N( D 2 Fluent listening/speaking/reading capability in English # `0 g+ z y( o" c
3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly1 }$ O) f! c! E- E$ i
4 Be familiar with Windows OS, to know Linux is preferred
: ]4 r6 U! I) K4 U 5 Basic Network technology, CCNA/CCNP is preferred |
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