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發表於 2013-6-24 09:42:12
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Services Technical Support7 n' [6 a+ `- a: ]% ^5 N
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公 司:NO.264-A global PC leading enterprise
. A& m) n% K2 b2 O2 }/ L工作地点:深圳
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/ A# h" y7 O# v$ C* |+ s, kResponsibility 6 \& B6 Y. u5 C. d
1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
2 K3 [6 G: s8 Q& L. D 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.7 N3 n5 t4 p1 Z, \4 w4 u
3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training 9 _" B4 |& ]0 P- C
4 Involve some AP service projects, guide region technical skills owner and give technical advice 1 p8 o9 A1 B8 e6 Z% \7 _
5 On-site support when in emergency
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" B6 m" `( A5 k- \- L0 m! J6 YRequirement
! F% A& {( q8 G 1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred 0 U3 d* q/ ~9 K6 X. F: h; U1 [/ p
2 Fluent listening/speaking/reading capability in English
, c& o4 k7 X. w+ ~+ p8 @4 q 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly" i+ N+ @" w( r: d- v- E
4 Be familiar with Windows OS, to know Linux is preferred 7 D9 f6 H: R' M8 ^, l
5 Basic Network technology, CCNA/CCNP is preferred |
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