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Services Technical Support6 b* U" _( t% R# \$ ?. b! Y
公 司:A global PC leading enterprise
" t. B V) L: W工作地点:深圳
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$ x& H' m" I; @Responsibility
9 M3 f3 u9 G7 D j+ g# _& | C6 d 1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary# y6 |2 }0 q' `. n ^9 f* N+ |
2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.
/ o& R2 e$ ^ w, m+ T 3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
( t" u I5 F | 4 Involve some AP service projects, guide region technical skills owner and give technical advice
- o3 j( \$ [" i7 f% w) ^# H4 e 5 On-site support when in emergency
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Requirement 9 t) E, |& z2 R$ i' ^
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred 1 Y! I, ^& W2 n6 @' \6 b
2 Fluent listening/speaking/reading capability in English + t6 @/ E9 }: f5 Q5 m' u
3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly6 h3 x' ~: T" `7 m
4 Be familiar with Windows OS, to know Linux is preferred u8 [6 z: Q# t |( q% l( w( n
5 Basic Network technology, CCNA/CCNP is preferred |
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