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Services Technical Support4 q$ V: J% v/ h
% F2 K5 t3 W& Y* B公 司:NO.264-A global PC leading enterprise
4 h* }1 n$ }) G; n) R工作地点:深圳
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5 v ~" ~& m7 R4 y. m! N+ VResponsibility
1 E/ x1 y; X% v8 f7 Q3 f 1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
% D# \+ z, X* G 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.3 U$ F0 h. k& \& Z* d8 E c
3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training / v v7 ^) W& s% E
4 Involve some AP service projects, guide region technical skills owner and give technical advice : I5 N2 [5 y$ N- A/ I
5 On-site support when in emergency
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Requirement 0 w/ D, t5 L+ o9 a( @; t7 `
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
, C* g1 s$ i) b* H 2 Fluent listening/speaking/reading capability in English 7 o$ C' Z0 [8 l8 p: ~
3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
5 U4 Z( d6 G( n; Z. e 4 Be familiar with Windows OS, to know Linux is preferred
, \8 @ O* W& \ 5 Basic Network technology, CCNA/CCNP is preferred |
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