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Services Technical Support) H( F( Y8 Z# O( c+ E) Y! c; ]
! o. |! c, t: Z: _/ U. J: n2 P; E公 司:NO.264-A global PC leading enterprise
, Z' `5 ?* J5 G工作地点:深圳
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Responsibility
- W. L8 w: y8 ~ 1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary B( B$ z) m0 w& K+ l4 o; x
2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.+ Z6 s9 Y8 u3 [, ]' {- c- L) H( Z
3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
- l0 y" [$ l# U& M F" M 4 Involve some AP service projects, guide region technical skills owner and give technical advice
- A/ ^5 o& H% h 5 On-site support when in emergency
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7 f! N9 N4 }% E* {$ JRequirement ( U5 V; ^, B1 E" Y2 m/ E1 T* b
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred : Y3 e' H; M: \4 u
2 Fluent listening/speaking/reading capability in English
( B* B9 e& ~: n 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
$ N$ r' ]( K& J3 o/ v 4 Be familiar with Windows OS, to know Linux is preferred
6 b( S! E K" X, k, R& r 5 Basic Network technology, CCNA/CCNP is preferred |
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