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Services Technical Support
$ R& _1 f0 H# q! A5 r* G公 司:A global PC leading enterprise5 o* ^, F. N5 H5 I( z
工作地点:深圳
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Responsibility
( H: e+ F2 B" H$ W V- I: ~+ Q 1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary: L# Z& Y0 G8 D5 {$ i
2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.( o8 Q9 l6 r9 S) W
3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
( V7 `- I' [( U 4 Involve some AP service projects, guide region technical skills owner and give technical advice 6 K( c$ d1 T9 ]! P0 f
5 On-site support when in emergency
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' K! [& Y- Y3 P& s, q) N5 j$ BRequirement
9 m k5 V2 ~5 @$ x' T 1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred + X$ D: u4 ^3 V$ X3 ~, w" k2 t2 I
2 Fluent listening/speaking/reading capability in English
4 t$ L" p7 `2 ]# g 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
8 O# h9 k# w! Q1 N# e. W 4 Be familiar with Windows OS, to know Linux is preferred - \1 \7 F0 z/ S5 h* \7 X8 R$ V
5 Basic Network technology, CCNA/CCNP is preferred |
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