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Services Technical Support
# [, ] i, @: D% ]公 司:A global PC leading enterprise6 A8 l' F1 i7 X! j1 }0 l
工作地点:深圳
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5 L" A) W7 w# J) v8 ]/ eResponsibility & F1 o$ g# m% F4 `* |5 t+ u _5 G9 H2 m5 W
1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
( r$ f* Z+ M6 A( }2 i# M5 { 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.
% T+ p6 s+ z3 b8 B6 I6 f- T) U 3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training 5 |9 W- b$ u% u( ]/ Q- n3 D: k+ v
4 Involve some AP service projects, guide region technical skills owner and give technical advice ' A% @4 M6 [+ p9 m
5 On-site support when in emergency1 B$ C0 c* }* z' t9 [. b( J
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Requirement
6 X- P8 G4 ~9 |6 A9 X' y2 m: S 1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred 6 m# `; ~7 L g/ k/ @7 D
2 Fluent listening/speaking/reading capability in English
( s% l; A( e% e" O4 c% _ 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
, u. Z* P, q" x+ f w- j8 Y" q 4 Be familiar with Windows OS, to know Linux is preferred f& C( o; w) c" R# D
5 Basic Network technology, CCNA/CCNP is preferred |
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