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Services Technical Support
! X) {, n. y' v1 `公 司:A global PC leading enterprise3 l% V0 K6 A8 P' ^: [ v) ~
工作地点:深圳
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7 i' v/ \) o* v) PResponsibility
4 Z& D& W0 w2 K: x 1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
' p/ Q0 k) m, d( e( Y 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.
& Q5 U, |0 N0 x4 Y) K/ c K 3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
+ W1 N9 H0 R% r. D 4 Involve some AP service projects, guide region technical skills owner and give technical advice ; q8 L6 c* z9 x, ^9 e3 D
5 On-site support when in emergency8 J. Y! j R; B& C
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Requirement
+ l$ ~7 Q2 q' ]5 g$ [ 1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred & {) T X' l Z! [& P8 ~ i3 v* ?
2 Fluent listening/speaking/reading capability in English 2 }, f. i. L) P$ p. e# K7 ]
3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
: L: q! N7 j# ~0 W 4 Be familiar with Windows OS, to know Linux is preferred 8 T6 |$ t% N h, J# J" @
5 Basic Network technology, CCNA/CCNP is preferred |
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